Privacy Statement

The Multiple Sclerosis Society of Ireland ("MS Ireland") is a charity, registered in Ireland as CHY05365, with its head office at 80 Northumberland Road, Dublin, Ireland, email:

You should know what information we collect and how we use it. 

The objectives for which MS Ireland exists are:

·to facilitate people with MS to control their lives and environment, to live with dignity and participate in the community,

·to provide support for the families and carers of people with MS,

·to co-operate with the medical, scientific, social and caring professions to promote scientific research into the cause of, cure for and management of MS, and the alleviation of medical and social symptoms,

·to exchange and disseminate information relating to MS, and

·to provide an identifiable focal point by developing an efficient, effective and caring organisation to serve the needs of people with MS. 

MS IRELAND is committed to protecting the privacy of people who use our services, employment candidates and current employees, contacts, fundraisers, business partners, and other third parties we deal with, such as family members. 

This Privacy Statement details how MS IRELAND collects, uses, discloses, transferand stores your personal information. It applies to personal data about you that we collect, use and otherwise process in connection with your relationship with MS IRELAND. 


MS IRELAND as Controller of your Personal Data

MS IRELAND is a nationwide charity that operates from its headquarters in Northumberland Road in Dublin, the MS Care Centre at 65 Bushy Park Road, Rathgar, Dublin 6, and through employed regional workers and offices. MS IRELAND also has a network of Voluntary Branches, each of which processes personal data submitted to it directly and/or through a client's consent when he or she has ticked the "I would like my details sent to the nearest Voluntary Branch" on MS IRELAND's Lifetime Membership Form or the MS Care Centre Contract of Care.  Any personal information processed by MS IRELAND in connection with this Privacy Statement is ultimately controlled by a MS IRELAND as the "data controller" as provided for under the General Data Protection Regulation ("GDPR"), the Irish Data Protection Acts, 1988 to 2018, and the Data Protection Commission (DPC) Guideline for the Charity and Voluntary Sector. 

The elected Secretary of each Voluntary Branch is the controller of the personal data processed in that branch. 

You may request information about the personal data that MS IRELAND holds about you by emailing us at or writing to us at 80 Northumberland Road, Dublin, Ireland.   

Please note that throughout this Privacy Notice the word "website" refers to


Collection and Processing of your Personal Data


1.1          You are not required to provide any personal information toaccess public areas of MS IRELAND's website.

1.2          However, when you visit the MS IRELAND website we recordyour IP address and details of your visit, including the date and time.  An IP address is an assigned number, similar to atelephone number, which allows your computer tocommunicate over the internet.  In addition to your IP addressthe following technical information will also be collected:your login information, browser type and version, time zonesetting, browser plug-in types and versions, operatingsystem and platform, information about your visit including thefull Uniform Resource Locators (URL), clickstream to, throughand from the website (including date and time), pagesviewed, download errors, page interaction information (such as scrolling clicks) and methods used to browse away from the website.

1.3          MS IRELAND uses this IP information for its legitimate interests to compile statistical data on the use of our website and to track how users navigate through our website in order to enable us to evaluate and improve.

1.4          Personal information such as names, addresses, emailaddresses, telephone numbers, and other personal data relating to services that we are providing to you will only be collected from users of the website who voluntarily input such information.

1.5          Focus Limited website designer in Bristol, England, acts as a data processor for MS Ireland in relation to the MS IRELAND website.  In this capacity, Focus has sight of data regarding: donations, staff, the personal information of clients (including names, addresses, email addresses), enquiries and memberships. 


2.1          We may retain information you have provided us with in MS IRELAND's contact database.    Information that we typicallyhold in our database includes:

2.1.1       your contact information, including your name; jobtitle; organisation's name; address; phone number(s),email address(es) and other identification information;

2.1.2       the area(s) that you have an interest in,

2.1.3       historical fundraising activity for MS IRELAND.

2.2          Once your details are included in MS IRELAND'contact database we may also record details of any:

2.2.1       MS IRELAND's mailing lists you have subscribed to or unsubscribed from;

2.2.2       mailings (including services updates and event invitations) we have sent you;

2.2.3       hyperlinks you have clicked in any mailing that we have sent you;

2.2.4       meetings we have held with you;

2.2.5       event invitations you have replied to; and

2.2.6       events you have attended.

2.2.7       your care records.

2.3          From time to time we may ask you by email to review yourcontact details and preferences, and update them asnecessary. This not only helps us to keep the contact information we hold about you up-to-date, it also ensures thatwe only send you information that you have requested and/or is relevant to you.


We retain personal information relating to interactions between MS IRELAND and people who use our services, clients, job applicants and current employees, contacts and business partners, including information relating to the services that we provide.  We only retain information that is necessary for the purposes set out in this Privacy Statement. 


4.1          MS IRELAND, in the MS Care Centre, the regional offices, and throughout its network of Volunteer Branches, will only collect and process personal information where it has a legal basis for doing so.  This includes where MS IRELAND is providing a service to you or fulfilling a Care Centre or Regional Office contract with you, where MS IRELAND has to comply with a legal duty, where you consent to the collection and use, where MS IRELAND has a legitimate interest in collecting and processing the personal information, or where the processing is necessary in the public interest. When personal information is processed, the basis of processing will be in accordance with relevant Irish and EU data privacy laws, our legal obligations and to meet our information security requirements. 

4.2          MS IRELAND uses personal information which we have collected from you in order to:

4.2.1       provide you with a more tailored and effective service and/or care;

4.2.2       perform analysis aimed at improving our products, services and technologies for people with MS;

4.2.3       communicate with you through certain mandatory service communications such as welcome letters, appointment reminders and our terms and conditions;

4.2.4       communicate with you in connection with any services that we are providing to you and otherwise perform the services for you that you have engaged us to provide;

4.2.5       ensure compliance with regulatory requirements and applicable law;

4.2.6       provide updates and newsletters, including our MS News magazine by mail and our electronic newsletter, and invitations to events and meetings;

4.2.7       carry out administrative purposes (including within the MS IRELAND regional offices and the network of Voluntary Branches), which may include, for example, accounting and billing, auditing and identification checking;

4.2.8       undertake systems testing, maintenance and development in order to ensure network and information security;

4.2.9       to let you know ways you can get involved in our fundraising and campaigns;

4.2.10    when you are making a donation, registering for a campaign or event, as appropriate, you may be asked to provide personal details such as name, email address, postal address, phone number or payment information as needed;

4.2.11    prevent fraud; and

4.2.12    market our services and products to you where MS IRELAND has a legitimate interest or you have consented to us doing so and in accordance with your preferences. 

4.3          MS IRELAND will only collect, use and otherwise process information revealing racial or ethnic origin, political opinions, religious beliefs or relating to your health or sexual orientation or otherwise which is treated by applicable data protection lawsas a "sensitive" or "special" category of personal information,where and only to the extent that you have given your explicitconsent unless we are otherwise permitted or required to collect, use and process such information under applicable data protection laws, including but not limited to where this is necessary in connection with providing our agreed services to you.

4.4          Any data collection that is optional will be made clear to you.However MS IRELAND may need to collect and processpersonal information for certain legal compliance purposes orin order to perform certain services for you, includingcompliance with legal requirements relating to ouanti-fraud, anti-money laundering or 'know your customer' obligations. If you choose not to give us this personal information then it may delay or prevent MS IRELAND from meeting MS IRELAND's obligations or it may mean that MS IRELAND cannot perform certain services for you. MS IRELAND will advise you if this is the case.



5.1          We may wish to use the personal information that we collectabout you to provide you with relevant marketing communications.  This may include sending tailored direct marketing and information e-mails and other communicationsrelating to our services or those of our MS IRELAND regional offices or Voluntary Braches, and sending you invitations to seminars and other events related to the care of yourself or your family member.

5.2                      We shall only send such marketing communications toyou to the extent that doing so is in the legitimate businessinterests of MS IRELAND or where you have consented to usdoing so.  As set out in the Data Subjects Rights table below, you may withdraw that consent at any time by contacting us at dataprotection@ms-society.ieIn addition, each electronic communication that you receive shall have a very clear "unsubscribe" option, which will allow you to stop receiving similar communications in the future. 



6.1       MS IRELAND shares data between our regional offices and our Voluntary Branches, where necessary, for the purposesoutlined in this Privacy Statement.  MS IRELAND ensures that your personal information is shared in accordance with applicable data protection laws, at all times providingprotection to your personal information and your rights. 


7.1          MS IRELAND has relationships with third parties in order to provide services for people with MS, such as medical professionals.  In some instances we may disclose your personal information to third parties where this is necessary to perform the services for which you have engaged MS IRELAND or otherwise in furtherance of an outsourcing or other data processing arrangement. In those circumstances MS IRELAND will ensure that the third party is contractuallybound to only process personal information in accordancewith applicable data protection laws and with MS IRELAND'sspecific instructions and requirements, and at all times in a manner that protects your rights under applicable dataprotection laws. Our suppliers and service providers will be required to meet our standards on processing information and security.  The information we provide them, including your information, will only be provided in connection with theperformance of their function. They will not be permitted touse your information for any purposes other than those outlined in this Privacy Statement.

7.2          In relation to any other third parties, MS IRELAND will onlydisclose or transfer your information where you have given your consent or where we are required to do so by law or other regulatory code or practice. 


8.1          In very rare circumstances, personal data may be transferred to or accessed from countries whose laws provide a level of protection for personal data, not always equivalent to the levelof protection that may be provided in your own country. In particular if you are located inside the EuropeanEconomic Area ("EEA") your personal information may be transferred to a country outside of the EEA. 

8.2          MS IRELAND ensures that cross border transfers comply withall relevant laws and regulations and in addition, we enforcethe highest privacy and data management standards acrossall our offices through MS IRELAND Data Protection Policy. A copy of that policy may be obtained by contacting MS IRELAND at

8.3          Unless:

8.3.1       you have expressly consented to the transfer of personal information;

8.3.2       the transfer is necessary for the performance of the services for which MS IRELAND has been engaged or the conclusion or performance of a contract concluded in your interests; or

8.3.3       the transfer is otherwise permitted by applicable data protection laws,

MS IRELAND will only transfer your personal information to a country that is deemed to have an adequate level of protection under the applicable data protection law or otherwise where MS IRELAND has put in place adequate safeguards to protect the personal information. In particular where MS IRELAND sendsyour personal information outside of the EEA, MS IRELANDshall only do so where the recipient of the information is subject to:

8.3.4       binding corporate rules;

8.3.5       standard data protection clauses approved under applicable law;

8.3.6       an approved code of conduct; or

8.3.7       an approved certification mechanism.

8.4          Further details on the safeguards adopted by MS IRELANDmay be obtained by contacting MS IRELAND


MS IRELAND shall only retain your personal information for solong as there is a reasonable need to retain the information for the purposes set out in this Privacy Statement.  Further details on MS IRELAND's policy in relation to retention periods can be found in our Record Retention Policy. A copy of that policy may be obtained by contacting MS IRELAND at

The MS Care Centre is registered as a provider by the Health Information and Quality Authority (HIQA) and complies with HIQA's Information Management Standards for National Health and Social Care Data Collections



MS IRELAND is committed to protecting the security of your personal information.  We use a variety of security technologiesand procedures to help protect your personal information fromunauthorized access, use, or disclosure, across all of our computer systems, networks, website, mobile phones, regional offices and Voluntary Branches.  

Data Subject Rights

You have rights in respect of the personal data that we collect and process concerning you.



You are entitled to details concerning theprocessing of your personal data.  Thisincludes details of the data beingprocessed, the purposes of theprocessing, any recipients of your data,the period for which the information isprocessed, the source of the information, any international transfers of the information and how we protect it.  Youmay also request details of anyautomated decision making, includingprofiling, of your personal data.

You are entitled to a copy of the personal data we process about you.


You are entitled to have any incompleteand inaccurate personal information held by us corrected on request. 



Right to be Forgotten

In some cases, you may request to have your personal data erased where the datais no longer necessary for the purposesfor which it was collected and/orprocessed or you withdraw consent to ouruse of it.

We may advise that we must continue processing your data if there aregrounds other than your consent forprocessing your data, where processingis in compliance with a legal obligationfor reasons of public interest or for the exercise or defense of legal claims.


You can ask us to restrict theprocessing of data MS IRELAND holdsabout you if you dispute the accuracy ofthe data we process about you or if youhave objected to the grounds upon which we process the information.

Where you have asked us to restrict processing the information we shall only hold, process and erase the informationas permitted by you or as permitted bythe Data Protection Acts, 1988 to 2018 or the GDPR. We will advise you if we donot agree with your request. 



Where processing of your data is carriedout by automatic means, you are entitledto receive a copy of that information in amachine-readable format and for that tobe provided to another data controller, where technically possible.


You may object to MS IRELAND collecting, using and otherwise processing your personal data where thebasis for the processing is MS IRELAND's legitimate interests or theprocessing is in the public interest.  In such circumstances we shall ceaseprocessing your personal information unless we are legitimately processing the information on a different basis, there arecompelling legitimate grounds forcontinuing to process the personalinformation, or we are otherwisepermitted to under applicable data protection laws, which MS IRELAND will so advise. 


Where you have given us consent toprocess your personal data for any ofthe purposes outlined in this PrivacyStatement and we have no other legal basis for processing, you shall be entitledto withdraw that consent. 



Right to Complain

If you have concerns or complaints regarding this Privacy Statement or themanner in which MS IRELAND collects,uses and otherwise processes yourpersonal data we would like to hear from you.

If you consider that we have notprocessed your data according to these rights and we have not addressed your complaint in this regard, you are entitledto lodge a complaint in Ireland to the Data Protection Commission at

This Privacy Statement may be updated from time to time. 

The current version of this Privacy Statement can be found on the MS IRELAND website or may otherwise be requested



1. Policy Statement

This policy covers the use of cookies on the MS Ireland website

2. Aim(s) of Policy

This policy aims to inform MS Ireland website users that cookies are used on the website and how to go about opting out of cookie usage.

3. Scope of Policy

This policy applies to all visitors to the MS Ireland website

4. Background and Opting out Procedure

Cookies Overview

Cookies are small text files that are stored on your computer by the websites that you visit. Cookies enable some information about your visit to be recorded and enable websites to recognise a user anonymously based on the information stored in the cookie.

Most websites today use cookies. Cookies are really useful for website providers to monitor how their site is used and what information or content is the most popular. This can help improve content created and how navigation of the site is handled. It can also be used to tailor your experience and ensure that the most relevant information is presented to you based on your preferences. Some cookies are used to enable essential functionality of the website such as shopping or to remember your login details for later visits.  

Cookies can be either ‘session’ or ‘persistent’. Session cookies are only stored for the duration of usage of the site and are deleted once the browser is closed.  Persistent cookies can remain on your computer for longer specified periods.

There are two types of cookies: First-party cookies that are set by the site you are visiting and Third-party cookies which are set by other sites that have features embedded on the site you are visiting – such as advertisements or YouTube videos. 

Cookie Details

MS Ireland uses both session and persistent cookies on our website.  By using this website you are agreeing to the use of cookies as described in this policy.  Our cookies are not used to identify you personally but rather to improve your experience on our website.

We use the following local cookies:

• Google Analytics to track users as they navigate the website – these cookies are named: _utma, _utmt, _utmb, _utmc, _utmz

• AddThis – provides access to social sharing buttons for Facebook, Twitter, etc

• Cookies to allow use of the shopping cart and to process payments

We also use Third-party cookies:

• YouTube to embed video content into our site

• DoubleClick and Google Analytics to allow us to advertise and monitor performance on Google 

Managing Cookies

You can choose not to allow cookies to be used on your machine or delete cookies that are already there.  This may have a negative effect on your browsing experiences as a lot of website functionality requires the use of cookies and so some options may no longer work.

Cookies can be controlled through the settings on your browser, use the link specific to the browser you use to get information on how to do this.

Internet Explorer

Google Chrome


MS Ireland use embedded content on the site. You can view the cookie policy of our providers




DoubleClick (Google)



There are a variety of free tools available that you can use to block cookies to help protect your online privacy. These are listed here for information purposes and do not represent an endorsement of any particular product.


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Contact Information 

If you have any questions in relation to this Privacy Statement pleasecontact us at