Complaints
MS Ireland welcomes all feedback to help us improve and develop our services. This feedback may be a comment, a complaint, or a compliment. Our Complaints and Feedback processes will ensure that your comments are recorded, responded to and that they provide valuable insights that will support continuous improvement.
How to provide feedback:
- By Phone
- By Email
- By Post
A complaint should include:
- What happened and when?
- What are you concerned about?
- What do you want to happen now?
A “complaint” as defined in PART 9 of the Health Act 2004 means any action of the Executive or a service provider that— a) it is claimed, does not accord with fair or sound administrative practice, and (b) adversely affects the person by whom or on whose behalf the complaint is made.
Please contact
The Complaints Officer
The Multiple Sclerosis Society of Ireland
65 Bushy Park Rd
Rathgar
Dublin 6
Telephone: 086 4613369
Email: complaints@ms-society.ie
If your complaint is received over the phone we will endeavour to have it resolved there and then (where possible), if it is received by email or post we will acknowledge it within 5 days and do everything to resolve any complaints within 20 working days. If this is not possible, we will explain why and provide a new deadline. All complaints are managed in line with MS Irelands Complaints Policy.
If you are not satisfied with the outcome of your complaint, you may appeal the decision directly with the
CEO of MS Ireland
The Multiple Sclerosis Society of Ireland
65 Bushy Park Rd
Rathgar
Dublin 6
Telephone: 087 7999597
Email: avab@ms-society.ie
Finally, if you feel that you are not satisfied with the manner in which your complaint is handled it is your right to raise a concern with the
The Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2, D02 W773.
Or
the charity regulator.